How to Report a Claim

To Report a New Claim

Call (888) 265-7689

Select Option 1 for the claims menu.

• To report a new glass-only claim, select Option 1
• To report new loss other than glass-only, select Option 2

For an Existing Claim

Call (888 265-7689

If you know the handling adjuster’s extension, enter the extension when prompted.

If you know the adjuster’s name but not their extension, select Option 9 to dial by name.

• If the adjuster is not available, leave a voicemail message that includes your name, phone number with area code, and most importantly your claim number

If you do not know your handling adjuster’s information and it is during normal business hours:

• Select Option 1 for the claims menu
• Then select Option 3 for the Claims Department and a Claims Representative will assist you

Our regular business hours are Monday through Friday 8:30 a.m. to 5:30 p.m.