How to Report a Claim
To Report a New Claim
Call (877) 477-9777 24 hours a day/7 days a week
Select Option 1 for the claims menu.
- To report a new glass-only claim, select Option 1
- To report new loss other than glass-only, select Option 2
For an Existing Claim
Call (877) 477-9777
If you know the handling adjuster’s extension, enter the extension when prompted.
If you know the adjuster’s name but not their extension, select Option 9 to dial by name.
- If the adjuster is not available, leave a voicemail message that includes your name, phone number with area code, and most importantly your claim number
If you do not know your handling adjuster’s information and it is during normal business hours:
- Select Option 1 for the claims menu
- Then select Option 3 for the Claims Department and a Claims Representative will assist you
Our regular business hours are Monday through Friday 8:30 a.m. to 5:30 p.m.